FAQ
Why Property Medic?
What is Property medic?
Property Medic is a subscription service that provides care for your home. We provide a service to manage your exterior home needs. We also help you prevent problems with our consistent maintenance schedule and the option to have us do the routine stuff for you.
Why choose Property Medic?
Property Medic is committed to providing premium service quality for your home. We also partner with the best local services to deliver quick and effective home repair and maintenance at a predictable cost, using technology and consistency to take the hassle out of home-ownership.
Why do I need a Property Medic subscription?
Routine home needs can be strenuous and time consuming for any homeowner the home can be expensive and un-budgeted. With a Property Medic subscription, you can relax, knowing your home is cared for and properly maintained to avoid headaches and unnecessary DSNY violations.
About the Subscription
What will you do?
All of our plans include coverage for your:
- Built-in Microwave
- Clothes Dryer
- Clothes Washer
- Dishwasher
- Range, oven, and cooktop
- Refrigerator / Freezer
Our Whole Home and Premium Home plans also include coverage for your:
- Range Exhaust Fan
- Trash Compactor
- Garbage Disposal
- Air Conditioning
- Heat System / Heat Pump
- Ductwork
- Water Heater
- Interior Electrical
- Interior Plumbing
- Sprinkler System
View plan details
When can I request service?
We can perform Concierge jobs for you immediately. We will coordinate a high quality service or repair through our Concierge as soon as you become a member. If you have a breakdown of a covered item, your warranty coverage benefits begin fifteen days after you purchase your subscription. Just contact us to schedule, and Super will repair or replace your covered items per the terms of your subscription. The fifteen day wait period is waived for our Buyer's coverage for recent home purchases.
How often can I schedule service?
You don't have to! That is the beauty of it. we come to your property rain or shine, on time, twice a week, ready to roll!
Do you offer any other optional Services that I can add to my subscription?
No. We focus on routine, systems and consistency.
However, we work with different vendors to provide a complete home care solution. For additional information on the extra services please visit our services page and contact us Here.
Does Super cover maintenance?
We send you weekly maintenance tips to let you know when it's time to clean those refrigerator coils and drain your hot water heater. You get to decide whether you want to handle it yourself or have us do it for you. If you want us to take care of it, simply submit a Concierge request to our team. As always, you can apply any Service Rewards to help offset the cost.
Can my plan be transferred if I sell my home?
If your property changes ownership during the coverage period, coverage may be transferred to the new owner by calling us at emailing us Info@propertymedic.nyc or contacting us Here. If you are a current subscriber moving to a new property, your existing subscription will be transferred to your property.
Service Visits
Do you offer 24/7 support?
Although our customer service team is on hand to answer all of your questions and coordinate service Monday through Friday from 9:00 AM to 6:00 PM Eastern, feel free to contact us via e-mail or the contact page at any time and a customer service rep will contact you within the next 1-2 business days.
When will my maintenance services take place?
Maintenance services are available 7 days a week, except for legal holidays and days trash collection is cancelled.
In the event your trash collection is pushed off a day for a holiday or the like, we will come the next day to perform our services.
How do you select the pros sent to my home?
We work with high quality providers and consistently track performance to send the right people for the right job. Our customer service team also monitors customer feedback and follow up to make sure you are consistently satisfied.
Why would I choose Property Medic instead of being the service provider myself?
Our top priority is to provide our Subscribers with high quality consistent performance at an honest up front price. Property Medic saves you the hassle and works with you to meet your needs.
Is there a limit to the number of breakdown incidents I can claim?
There is no cap on the number of breakdown incidents you can claim, but all claims are subject to coverage limits.
View breakdown coverage limits by category
Is it annual or Pay as You Go?
Pay as you go is the way to go! you have the ability to cancel your subscription at any time by contacting us Here.
How do I know what is covered
Our maintenance coverage is fully detailed in the services section of our web site.
How does Super's subscription differ from a home warranty?
Traditional warranties only cover breakdowns, and provide minimal coverage and service. Super, on the other hand, isn’t just a home warranty - we are a subscription service designed to help you manage the entire lifespan of your home. Like a warranty, we help you fix problems when they occur, but we also help you maintain your home to prevent problems from happening in the first place. We coordinate other home services to help you with everything from gutter cleaning to installing a new ceiling fan. We use mobile technology to monitor service quality and give you more transparency into the service process. Most importantly, we provide a higher level of service to our customers by working with a better network of service providers.